Help Center

Find answers to your questions about PrintPeer and fabrication services

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Getting Started

Learn how to use the platform

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Orders & Payments

Everything about your orders

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Shop Owners

Help for fabrication shops

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Technical Issues

Troubleshooting guides

Frequently Asked Questions

How does PrintPeer work?

PrintPeer connects you with local fabrication shops that offer services like 3D printing, laser cutting, CNC machining, and UV printing. You can browse shops by location, compare services and pricing, upload your design files, and communicate directly with shop owners to complete your projects.

How do I place an order?

To place an order, first create an account and then use our project request form to specify your fabrication needs. Upload your design files, select the service you need, and choose from available shops in your area. You'll receive quotes from shops, and once you accept a quote, you can proceed with payment and track your order progress through our platform.

What file formats are supported?

PrintPeer supports a wide range of file formats depending on the service you're requesting. For 3D printing, we accept STL, OBJ, and 3MF files. For laser cutting, SVG, DXF, and AI files are supported. For CNC machining, we accept STEP, IGES, and DWG files. For UV printing, we accept PDF, PNG, JPG, and AI files. If you have a different file format, please contact the shop directly to confirm compatibility.

How do payments work?

Payments are processed securely through our platform. When you accept a quote from a shop, you'll be prompted to make a payment. We hold the payment in escrow until the project is completed to your satisfaction. We accept all major credit cards, and in some cases, shops may offer additional payment options for larger projects.

How can I become a shop owner on the platform?

If you own a fabrication shop and want to join our platform, you can register as a shop owner. You'll need to provide details about your business, including location, services offered, equipment specifications, and availability. After verification, you'll be able to receive project requests, provide quotes, and communicate with customers through our platform.

Can't find what you're looking for?

Our support team is here to help you with any questions you may have about PrintPeer services.

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Phone Support

Mon-Fri, 9am-6pm

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Knowledge Base

In-depth guides

Video Tutorials

Getting Started with {SITE_NAME}

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How to Upload Design Files

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Communicating with Shop Owners

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